Okay .. so I go to upgrade my service to a higher speed. I do this online, thinking hey I can get the online price. Well apparently they don't know what they are doing.
First I get home and use the internet for 5 to 10 minutes. Worked fine. I go to get on later at around 8. It didn't work. I was like hmm.... ok lets reboot the modem. Nothing happens. Ok lets see if my password change had anything to do with it. So I change my password on the connection in the modem... still nothing. So I reset the modem... nothing.
I then call tech support. She runs a line test. Seems to be fine. She does something else on her end that she did not tell me till the end of the call. She has me go through the motions of turning off the modem, etc. Ok yeah it works. She tells me it was on their end. So not 2 minutes after I hang up, the internet light turns red. Ok I'm thinking .... now what.
I call back. The new tech guy looks at the ticket from before so he knows I have an account. He asks me to verify all my info, in which I did. He then goes to run a line test. "Well sir I see this account does not exist anymore" .... I was like what.... I just talked to a tech like 15 minutes ago. (Was on hold for 10-12 min after the light turned red). He states he does not know what happened and that I would have to create a new account but the sales office was not open at that time so I would have to call back. I said I am not calling back tomorrow. I told him to contact the sales office himself and get it fixed. I should not have to deal with this and they had to make it right. A little harsh I know but it ticked me off that my account just disappears.
Ok so I get a call back today. The account is back up. So I ask why the service was placed back to the original speed. He states they are in the process of upgrading and it will be done soon. I then ask why it was not upgraded when they turned it back on. Well aparently their "system" took my account off and did not upgrade it. They had to put another request in, also it tried upgrading a different account. I was like ok, can you put me through to sales to see if this order is going to be completed.
So now I'm on hold again... for about 10 min. He assures me that it is in and requested. So I get a call later. Its verizon. Its a tech support guy. He asks if I got my internet up and running.... I'm thinking what the heck. Didn't I just tell the other person that but it was not upgraded. I asked him what he showed my package as. He stated the upgraded one. So I tell him I am not getting that speed because I am in the modem and it tells me the old speed. He ran a line test. And sure enough.... it was the old speed. He then calls over to the sales department. This one tells him that it should be done with.... um then why did the sales guy I talked to say it was not completed yet. HELLO. Now this tech guy says. Ok I will take care of this and I will call you when it is complete, so you don't have to call us back.
So that is my story. The Verizon "Experience" for me at least has never been a pleasent one. To bad I have no other option for my high speed interenet. I would be gone from Verizon in a heartbeat....
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